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My Firefly 2 Won’t Turn On

firefly-2-vaporizerOkay this literally just happened to me… after googling this issue I couldn’t find anything about this so I decided to write up a quick guide. It’s Friday night and after a long week I just wanted to sit down and get a lil high. Packed my trusty Firefly 2 and when I held the buttons on the Firefly 2 it wouldn’t heat up.

Charge It

Let’s get the most obvious possible solution out of the way. Make sure your FF2 is fully charged.

Troubleshoot Via The App

 

firefly-vaporizer-appIf you haven’t already downloaded the app please do so. Fire the application up and make sure the vape is connected by turning on the bluetooth of your phone. Next up check the battery level of your vape and make sure it’s charged.

If all this failed to fix the vape the firefly-appnext step is to click the activation tab. This tab lets you confirm which buttons on the vape will activate it. The default setting is set to “Both Buttons”  switch to any of the other 3 options and the light on your FF2 should turn on briefly. If the light turned on but the unit still wont power on then you still have hope! Simply turn it over and remove the battery and put it back in. I don’t know how or why this fixes the issue, but it worked for me.

Warranty

If none of the tips above resolved your issue don’t give up hope. Firefly offers a 2-year limited warranty on their unit. Like any other warranty they will cover manufacturer defects excluding user error (such as dropping it or misusing it in anyway). Reach out to Firefly by emailing support@thefirefly.com.

**If after sending your unit to Firefly they determine the unit was fine and contained no defect… you will be charged a $30 service fee. If a manufacturer defect is found then your unit will be fixed or replaced at no cost.

{ 10 comments… add one }
  • Rai November 17, 2016, 11:58 pm

    As simple as this is, thank you.

  • Justin November 18, 2016, 10:28 pm

    Works, thank you

  • michael December 26, 2016, 9:47 pm

    was freaking out when my practically brand new FF2 wasn’t heating! Battery trick worked thank you. hope this thread helps others

  • Katie December 28, 2016, 1:09 am

    The battery trick worked! Thank you!! 🙂

  • Paul January 8, 2017, 5:20 pm

    2 day old FF2, touch buttons stopped responding, battery trick worked for me too. Thanks for the write up!

  • Super Mang March 5, 2017, 2:01 am

    Thank you so much for the write-up. I did as you directed and got to the last step — remove and replace the battery — and now my FF2 works like a charm again.

  • Kristina March 7, 2017, 7:38 pm

    Omg George!! Thank you! I just freaked out when my FF2 wouldn’t turn on and this fixed my problem! Scary when something that costs $329 dollars just doesn’t work! I’m always the type of person that goes by “unplug it and plug it back in and if it still doesn’t work- than it’s really f**king broken!” Same goes for batteries, take em out, put em back in. But with my FF2 and having not installed the batteries myself I wasn’t too confident about trying to take them out until I read this. I can’t believe it worked but I’m very thankful!!

  • Mike March 11, 2017, 2:56 pm

    Thank you! A simple fix for what seemed like a fatal problem.

  • John D Maguire April 6, 2017, 12:47 pm

    Thanks. This worked for me as well.

  • Randy Chotin June 18, 2017, 8:47 pm

    Amazing you rock changed the battery with a new one !! Im high as fuck !! rockyrandy instagram

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