Storz & Bickel is just a few weeks into the launch of the Venty – their newest portable dry herb vaporizer.
Early Venty reviews have been overwhelmingly positive and early adopters have been flooding the forums, and my inbox, with praise for this new $449 device. My review is still in progress as I test this device extra thoroughly, but spoiler alert – I’m in love with it.
Last week the buzz started to change tone when the Venty availability status changed. Days prior the status was In Stock, but with expected delayed shipping due to high demand. But on Thursday it changed to “Out of Stock” and unavailable to order. Internet vape geeks lost their shit and the rumor mill exploded with conspiracies.
Vapezone community members who purchased their Venty several days prior have been reporting that their Venty has yet to ship, and they’ve received no communication from Storz & Bickel about the delay. Many who are still waiting for their Venty to ship are concerned that their orders will be canceled, while others are frustrated and concerned enough to cancel their order.
S&B Wants to Check Your NEW VENTY
On Friday, Venty owners received a really interesting email directly from Storz & Bickel. They’ve contacted everyone who purchased or received a new Venty vaporizer and are requesting a diagnostic check on their vaporizer to confirm that their vape is within specification.
The email admits that some of the early Venty vaporizers may have a problem and they’ve launched a special app to run the diagnostic test from home, without having to ship your vape back to the factory.
Storz is sending each Venty owner a unique link and the software does not display the results. Instead, results are saved by Storz & Bickel and they will contact you if your Venty has problems.
The email also asks Venty owners to reset their vaporizer to factory settings before running the analysis software. To reset the Venty, hold the Power button for 10 seconds. The vape will vibrate and flash some things on the screen to let you know it’s been reset. If you changed your Venty from Celcius to Fahrenheit, resetting the Venty will put it back into Celcius.
Parts Problems, Product Problems, or Production Problems?
Internet vape enthusiasts are tin-foil hatting the hell out of this situation with all sorts of speculations and spin-offs. Many are angry that they can no longer get it and some are just mad they couldn’t get it in the first place. Sour grapes make the loudest wines.
Regardless, the halt of shipping is a clear indicator of some sort of issue
The Venty Vaporizer is manufactured by hand at the Storz & Bickel factory in Tuttlingen Germany. The individual parts for their vaporizers are often sourced from other manufacturers right in that same town. Any shortage of parts this early in production would be highly unlikely from a company of Storz & Bickel’s stature.
We do not know for sure that the halt in shipping is even related to the Venty diagnostic recall test.
I *do think* they’re related, but without confirmation, this is purely an assumption.
Tell me what you think
Leave a comment down below and let me know what you think of the whole Venty situation. I’m still in love with the vape and working actively on my review. Mine’s been working great and I haven’t heard directly from *anyone* with problems.
Well written Troy. I appreciate how you stick to objective facts and avoid putting on the tin foil hat.
I’m sure S&B will take care of any issues that pop up, as they’ve shown in the past, regardless of if it’s a supply or product problem. Pretty cool how they can remotely diagnose your vape so you that don’t have to send it in.
Thanks Brian! There’s so many great flavors, I’m not sure why some people prefer to be salty.
Storz does a great job taking care of issues. I also thought the remote diagnostic thing was pretty cool!
I got a venty and after a few weeks they sent me a message saying that I had to de activate my venty using the app as it might have a problem so I did and in 3 days they sent me a new one and some extra stuff as well as a coupon for the store.
I am well happy with this and that they notified me about the problem.
So my guess is it’s so thing to do with heat up time. Just a big ass guess but even if it’s off by a small about it blows the whole branding of the device. I all most pullled the trigger but will now wait and continue to use my OG Mighty love it and always will.
That’s a great hypothesis Chris! I haven’t heard any complaints about the vape yet, but I’m going to inquire directly to S&B and see if they give me any additional information.
I too am absolutely in love with this vape. I received the promotion email and video and preordered immediately. When You made your review I already had mine. My email stated that my device had to be discharged of all battery charges and discarded. So I was guessing that it was something wrong with the battery in some way. Even though discharging the battery simply makes it easier to discard. I will say I use my SMB quick charger that I bought with my Mighty Plus and not the cord given that came with the device. I am not sure if that played a role in any malfunction or not. However my email did not say that this was an analysis of whether the device was functioning properly. It stated that the device had to be replaced.
So many other Vapes on the market, why get so upset?
The one thing I would like to ask S&B is why is it so dam ugly?
Do they not have a design department?
It reminds me of a brick or a cell phone from the 90’s
Thinking about it, none of their designs have any style.
It’s crazy how worked up people get about it right?
I actually like the design of their portables, but I can see how other vapes may be more visually appealing to some.
I also don’t mind the S&B portable designs, I think they’re well thought out and functional/practical. Those fins and battery separation from the heater are for good reason! And my Crafty is the only electronic vape I’m not so worried about dropping (which has happened often) so it’s the one I’m most comfortable taking outside and sharing etc. Completely understand how some people might find the appearance of a vape to be the dominant factor when purchasing one, but it’s low down the list for me.
I have a venty and have not received a email from them. Yesterday I did try and get in the mobile app to check it and it will no longer connect.
Unfortunately, I think the system that STORZ & BICKEL has set up in the US is terrible. I bought 2 Ventys, I was told to disarm them over a month ago, and have sent several messages asking what is my status, and get nothing back. . I’ve also gotten 2 emails separately from DHL saying that my package was on the way only to see later on that they’ve been returned to sender. I tried to contact their support system 50 times and either they don’t really read the question or answer something else. Such a great company I don’t understand why I can’t figure out what’s going on with my purchase.