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UPDATED Venty Vape Error Codes: ERROR 04 Recall & Software Update

The Venty Vaporizer is one of the latest and greatest dry herb consumption devices available, but it’s only 6 months old and many early adopters are having Venty problems.

The first 10,000 Venty vaporizers were recalled and replaced. Within days of receiving their new vape, Venty owners were asked to plug their device into a PC and let the device run its update, which then disables the recalled Venty and confirms its status with Storz & Bickel.

Venty Vaporizer Error Code 5 is displayed on the screen of the vape

Venty Error 04

Even after the Venty recall, many in the community are having issues with ERR04.

This error means the Venty vaporizer is faulty and needs to be returned; however, this error often resets itself after 5 or 10 minutes.

April 2024 Venty Software Update

This April Storz & Bickel mentioned an upcoming software update that will resolve most of the ERROR 04 issues on the Venty.

This means many of these issues are software rather than physical hardware problems.

Storz & Bickel has not released this new software yet but promises that it’s coming soon.

While putting together my Venty review, I noticed some misleading commentary in the community about the Venty ERR 005 “error”.

The ERR 005 is displayed when the Venty detects blowback through the mouthpiece and heater.

This “error” doesn’t mean problems, it’s merely a warning – don’t blow through your Venty.

I’ve seen the ERR 005 displayed while the Venty is connected to a bong and the water level moves at the end of the inhale causing air to be pushed back through the vape.

All the Venty Error Codes

Here are the rest of the Venty ERR codes, directly from the Venty User Manual.

ERR 001
ERR 002
ERR 003
ERR 004
ERR 005
Fault
Venty temperature is too high
Venty temperature is too low
USB Charger or Cable is not suitable
This Venty is Faulty!
Air was blown into the Venty
Solutions
Let the Venty cool down
Move the Venty to a warmer environment
Use original Storz & Bickel Accessories
Do not use. Contact S&B Warranty Service
Be careful not to exhale back into the Vaporizer for future operations

My 2nd Venty, first after the recall, produced the ERR04 error while pressing both front buttons together at the same time. The error resets itself after 5 minutes and the vape continues to function normally – as long as I don’t touch both buttons at the same time.

F in the Chat for BrightonEarly – His Venty is suffering from the E04 Error. According to the user manual above, the Err 004 says the Venty is faulty and shouldn’t be used.

BrightonEarly said his Venty displays the E04 Error while heating with the cooling unit removed.  I’ve tried to reproduce this error by heating my Venty without its cooling unit, but mine has yet to display the error.

Venty Vape Error 04

He also included a thermal image of his Venty heating up without the cooling unit! How cool! Thanks Brighton!

Venty Vape error while open (Thermal Image)

Has your Venty vaporizer displayed any of the other errors? Leave a comment down below to let me know!

Tags:

Troy

I've been medicating with vaporizers, legally, since 2012. I started reviewing dry herb vaporizers and other cannabis products in 2015. I fell in love with creating content around vapes and cannabis vaporization. I'm passionate about the topic and the community. I love bringing people together and I love helping them understand the ins and outs of vaping weed.

24 Comments

  1. Kennya H

    Nope not once but I don’t use attachments and only charge with S&B chargers (I used the quick charger I bought with my Mighty+). I believe I got one of the first shipments directly from the company. I did receive the email and had no problems connecting to the app. It is currently slowly discharging the battery according to the app and email instructions.

    Reply
    • FLboy

      What was the email about??? I just bought mine from cityvaporisers in Canada. Something I should worry about?

      Reply
    • Mark

      I have experienced this problem with 2 new units I am trying to get warranty replacement

      Reply
      • Troy

        Sad to hear Mark. Thank you for sharing your troubles. Are you getting Error 04?

        Reply
  2. Kev

    Had mine a week used for 5 hours and got the E05 displayed. It started yesterday and is kind of working intermittently. Have tried reset 10 second and factory reset.
    Still shows each time switched on then green display returns so start inhale but 3/4 seconds the E05 again.
    Shame as now Christmas is here!
    Just discovered that faster inhale lasts longer the E05 returns when stop,with no blowback.
    Prob have to return to s&b after hols :(

    Reply
  3. GP

    Yes. This morning. I got the worse code ever. This is my second Venty. I am beginning to feel bitter…

    Reply
  4. Mike

    I just got the dreaded 04 error

    Thanks for making a chart for easy diagnosis

    Reply
  5. Glenn

    Mine only lasted 5 days before e04 error message
    FAULTY UNIT RETURN TO SHOP

    VERY VERY DISAPPOINTED WHEN ITS $750

    Not HAPPY

    Reply
  6. Matt h

    I’m on my 4th Venty I keep winning the E04 lottery

    Reply
    • Pelle

      Haha, rly? Im on my 4 ath now aswell, its about to go back again.

      Crazy….

      Reply
  7. tigs

    2nd venty. First one the battery inexplicably died. Now the second one I just charged and it gives a E04 Error. Absolute crap and I doubt I can get a refund, just ANOTHER faulty venty.
    S&B did no testing on these…

    Reply
  8. Gary Valois

    Error 04 after only 12 hours,
    S b sent new one right away .

    Reply
  9. Lisa Quintilian

    I just got the E04. I’m hoping it heals itself

    Reply
  10. Scott

    I experienced the E04 Error and the 10 second power hold reset did not fix it for me. I messed around with it a bit and if you hold Plus down with power for 10+ seconds, it will do a slightly different reset. After I did that, I was able to use it again, at least, immediately. I am posting this right after getting it working again so I can’t speak to any longevity but its something to try if you find yourself seeking a solution before warranty.

    Reply
  11. Joseph C Merrone

    E04 after about 5 weeks of use.

    Reply
  12. N.G

    Hey,
    bought one from S&B Homepage. Worked for 3 days, then E04 appears.
    Support seid to me, there will be an update in maybe one or two weeks which should fix the E04.
    The wont sent me a new one easily, just offered to get in Service to play on the update, when released. So I should wait about 5 or 6 weeks.
    Whole Story will be on reddit soon

    The Venty is very nice, but S&B has no service. Very sad about this

    Reply
  13. Nick (from Germany)

    Hi, I see that your comment has been posted very recently, so I’ve decided to reply.

    My Venty arrived this Tuesday and I’ve experinced the “Error 04” after using it for less than an hour. I have already contacted the support and was told to wait for an update as well. No refund or new device was offered, since it is a “hygienic product”. I suspect that this is a serious hardware issue which they just cannot / do not want to fix and the update will simply remove the error message – not the issue with the battery itself….

    Reply
    • Pelle

      I’m on my 4th venty now. Been having this issue since December. So far theyve just sent me a new one without asoong any further questions. I just registered this one again in order tonstart the 5th RMA, I wonder if they are going tell me the same.
      Ill keep updated . (Germany)

      Reply
      • David

        Same here 4 devices 4 ventys since December all lasted 4 weeks.
        If you have error 4 wait till it turns off plug in charger it’ll reset it kind of and then you can use it. After a month of that eventually it stops working. They also told me to wait for a firm ware update and wouldn’t give me a date just Two weeks that was April 7th.

        They used all of us as beta testers and we wernt compensated.
        Usually they’d do testing focus groups and literally just let a select group use these devices and they’d know all about error 4 which means they knew about error 4.
        They sold us the devices knowing they wernt ready knowing they hadn’t done sound testing which is pretty easy instead they used us and collected our info from the devices and now there’s a magically upgrade which probably won’t come out anytime soon

        Reply
        • Troy

          Damn that’s rough, 4 devices in 4 months. Did you have to send the first 3 back?

          Reply
  14. tomas

    Same here with Error 04, after 2 months of purchase.
    They should have called it Faulty instead…

    Reply
  15. Ben

    Got mine, worked for 9 days now I have E04. Really upset, sending back to my local vape shop for a replacement. If the second one bricks, I’m asking for a full refund. This is wild :(

    Reply
  16. Cees

    Yes E04. Venty is 2 days old!

    Had my Mighty+ 4 times(!!!!!) replaced because of Err004

    I’m so upset.

    Reply
    • Troy

      Damn, that is so sad to hear :(
      Please update us how your RMA goes.

      Reply

Submit a Comment

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24 Comments

  1. Kennya H

    Nope not once but I don’t use attachments and only charge with S&B chargers (I used the quick charger I bought with my Mighty+). I believe I got one of the first shipments directly from the company. I did receive the email and had no problems connecting to the app. It is currently slowly discharging the battery according to the app and email instructions.

    Reply
    • FLboy

      What was the email about??? I just bought mine from cityvaporisers in Canada. Something I should worry about?

      Reply
    • Mark

      I have experienced this problem with 2 new units I am trying to get warranty replacement

      Reply
      • Troy

        Sad to hear Mark. Thank you for sharing your troubles. Are you getting Error 04?

        Reply
  2. Kev

    Had mine a week used for 5 hours and got the E05 displayed. It started yesterday and is kind of working intermittently. Have tried reset 10 second and factory reset.
    Still shows each time switched on then green display returns so start inhale but 3/4 seconds the E05 again.
    Shame as now Christmas is here!
    Just discovered that faster inhale lasts longer the E05 returns when stop,with no blowback.
    Prob have to return to s&b after hols :(

    Reply
  3. GP

    Yes. This morning. I got the worse code ever. This is my second Venty. I am beginning to feel bitter…

    Reply
  4. Mike

    I just got the dreaded 04 error

    Thanks for making a chart for easy diagnosis

    Reply
  5. Glenn

    Mine only lasted 5 days before e04 error message
    FAULTY UNIT RETURN TO SHOP

    VERY VERY DISAPPOINTED WHEN ITS $750

    Not HAPPY

    Reply
  6. Matt h

    I’m on my 4th Venty I keep winning the E04 lottery

    Reply
    • Pelle

      Haha, rly? Im on my 4 ath now aswell, its about to go back again.

      Crazy….

      Reply
  7. tigs

    2nd venty. First one the battery inexplicably died. Now the second one I just charged and it gives a E04 Error. Absolute crap and I doubt I can get a refund, just ANOTHER faulty venty.
    S&B did no testing on these…

    Reply
  8. Gary Valois

    Error 04 after only 12 hours,
    S b sent new one right away .

    Reply
  9. Lisa Quintilian

    I just got the E04. I’m hoping it heals itself

    Reply
  10. Scott

    I experienced the E04 Error and the 10 second power hold reset did not fix it for me. I messed around with it a bit and if you hold Plus down with power for 10+ seconds, it will do a slightly different reset. After I did that, I was able to use it again, at least, immediately. I am posting this right after getting it working again so I can’t speak to any longevity but its something to try if you find yourself seeking a solution before warranty.

    Reply
  11. Joseph C Merrone

    E04 after about 5 weeks of use.

    Reply
  12. N.G

    Hey,
    bought one from S&B Homepage. Worked for 3 days, then E04 appears.
    Support seid to me, there will be an update in maybe one or two weeks which should fix the E04.
    The wont sent me a new one easily, just offered to get in Service to play on the update, when released. So I should wait about 5 or 6 weeks.
    Whole Story will be on reddit soon

    The Venty is very nice, but S&B has no service. Very sad about this

    Reply
  13. Nick (from Germany)

    Hi, I see that your comment has been posted very recently, so I’ve decided to reply.

    My Venty arrived this Tuesday and I’ve experinced the “Error 04” after using it for less than an hour. I have already contacted the support and was told to wait for an update as well. No refund or new device was offered, since it is a “hygienic product”. I suspect that this is a serious hardware issue which they just cannot / do not want to fix and the update will simply remove the error message – not the issue with the battery itself….

    Reply
    • Pelle

      I’m on my 4th venty now. Been having this issue since December. So far theyve just sent me a new one without asoong any further questions. I just registered this one again in order tonstart the 5th RMA, I wonder if they are going tell me the same.
      Ill keep updated . (Germany)

      Reply
      • David

        Same here 4 devices 4 ventys since December all lasted 4 weeks.
        If you have error 4 wait till it turns off plug in charger it’ll reset it kind of and then you can use it. After a month of that eventually it stops working. They also told me to wait for a firm ware update and wouldn’t give me a date just Two weeks that was April 7th.

        They used all of us as beta testers and we wernt compensated.
        Usually they’d do testing focus groups and literally just let a select group use these devices and they’d know all about error 4 which means they knew about error 4.
        They sold us the devices knowing they wernt ready knowing they hadn’t done sound testing which is pretty easy instead they used us and collected our info from the devices and now there’s a magically upgrade which probably won’t come out anytime soon

        Reply
        • Troy

          Damn that’s rough, 4 devices in 4 months. Did you have to send the first 3 back?

          Reply
  14. tomas

    Same here with Error 04, after 2 months of purchase.
    They should have called it Faulty instead…

    Reply
  15. Ben

    Got mine, worked for 9 days now I have E04. Really upset, sending back to my local vape shop for a replacement. If the second one bricks, I’m asking for a full refund. This is wild :(

    Reply
  16. Cees

    Yes E04. Venty is 2 days old!

    Had my Mighty+ 4 times(!!!!!) replaced because of Err004

    I’m so upset.

    Reply
    • Troy

      Damn, that is so sad to hear :(
      Please update us how your RMA goes.

      Reply

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