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Okay this literally just happened to me… after googling this issue I couldn’t find anything about this so I decided to write up a quick guide. It’s Friday night and after a long week I just wanted to sit down and get a lil high. Packed my trusty Firefly 2 and when I held the buttons on the Firefly 2 it wouldn’t heat up.
Charge It
Let’s get the most obvious possible solution out of the way. Make sure your FF2 is fully charged.
Troubleshoot Via The App
If you haven’t already downloaded the app please do so. Fire the application up and make sure the vape is connected by turning on the bluetooth of your phone. Next up check the battery level of your vape and make sure it’s charged.
If all this fails to fix the vape, the next step is to click the activation tab. This tab lets you confirm which buttons on the vape will activate it. The default setting is set to “Both Buttons.” Switch to any of the other 3 options, and the light on your FF2 should turn on briefly. If the light is turned on but the unit still won’t power on, you still have hope! Turn it over, remove the battery, and put it back in. I don’t know how or why this fixes the issue, but it worked for me.
Warranty
If none of the tips above resolved your issue, don’t give up hope. Firefly offers a 2-year limited warranty on its unit. Like any other warranty, it will cover manufacturer defects, excluding user error (such as dropping it or misusing it). Reach out to Firefly by emailing support@thefirefly.com.
**If Firefly determines that your unit is fine and contains no defect after you send it to them, you will be charged a $30 service fee. If a manufacturer defect is found, your unit will be fixed or replaced at no cost.
As simple as this is, thank you.
Works, thank you
was freaking out when my practically brand new FF2 wasn’t heating! Battery trick worked thank you. hope this thread helps others
The battery trick worked! Thank you!! :)
2 day old FF2, touch buttons stopped responding, battery trick worked for me too. Thanks for the write up!
Thank you so much for the write-up. I did as you directed and got to the last step — remove and replace the battery — and now my FF2 works like a charm again.
Omg George!! Thank you! I just freaked out when my FF2 wouldn’t turn on and this fixed my problem! Scary when something that costs $329 dollars just doesn’t work! I’m always the type of person that goes by “unplug it and plug it back in and if it still doesn’t work- than it’s really f**king broken!” Same goes for batteries, take em out, put em back in. But with my FF2 and having not installed the batteries myself I wasn’t too confident about trying to take them out until I read this. I can’t believe it worked but I’m very thankful!!
Thank you! A simple fix for what seemed like a fatal problem.
Thanks. This worked for me as well.
Amazing you rock changed the battery with a new one !! Im high as fuck !! rockyrandy instagram
Battery trick ended up working for me too!! Thanks a billion!
Thank you SO much! The battery trick worked for me too. Phew!
Removing the battery and reinstalling worked for me too, only the tech I talked to mentioned that I should moisten my finger tips and try touching again. That worked whereas my dry fingers dont activate it. I have to lick my fingers before touching the FF2 everytime. It won’t come on with my dry fingers.
Removing the battery and reinstalling worked for me too, only the tech I talked to mentioned that I should moisten my finger tips and try touching again. That worked whereas my dry fingers dont activate it. I have to lick my fingers before touching the FF2 everytime. It won’t come on with my dry fingers.
Thanks George!
Changing the battery didn’t work for me, BUT selecting a different activation option got mine up and running again. Mine was purchased 12/18 and they still haven’t got all the bugs worked out! Geez…
Thank you! You just saved my New Years Day :)
I purchased a firefly 2+ 3 weeks ago and didn’t receive a Xtra battery as advertised.